Plumbing Dynamics – About Us

 

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Who We Are

Plumbing dynamics is a full-service plumbing company which specializes in residential and commercial leak detection and repair, as well as water heater installations and bathroom remodels.

Master plumber and owner Chad Hebert has more than 25 years’ experience, performing hours of service work to learn every facet of his chosen trade. Chad’s resume includes navigating within a variety of terrains in the US, including the entire state of Texas, as well as frozen ice and ground in Michigan and Pennsylvania, and rock and desert in Arizona. His wife, Robin, runs the back office and keeps marketing & operations on task.

Because we understand the vulnerability of allowing a stranger into your home, we hold all our employees to our impeccably high standards. For this reason we vet each employee and contractor by requiring extensive background checks, character references, and excellent communication skills.

As a family-owned business we bring our respect and values into our work. Small but mighty, we never treat our customer like a number.

What We Do

Whether you require a sewer clean out, need a water heater repair, or are planning a remodel, our team of highly trained professionals can help you care for your home’s most essential resource: water.

For the last decade plus, Plumbing Dynamics has helped our Dallas-area patrons with everything from slab leak detection, to shower and garbage disposal restoration, all the way up to gas line repair. In the process we’ve been named as an Elite Service from Home Advisor, received a 2014 Best Plumber in Dallas award and have been credited with the Better Business Bureau’s highest possible category rating.

With our intimate operation, very often our owner is directly involved with calls and repairs. If for some reason he’s not physically present onsite, he remains intrinsically involved with each service request from start to finish.

As a testament to our commitment, we carry four times the state’s minimum insurance requirements, and proudly have an unblemished track record. We are committed to our continuing education, and all licensing renewal requirements with the state on an annual basis.

What We Believe

We firmly believe that you can’t put a price on your personal or business integrity. It’s the foundation of our entire trade.

By running a small, streamlined company we’re able honor our number one goal of treating families the way we would want to be treated, and live out our company motto, “experience the better side of plumbing”.

This respect extends to your pocket book which is why we approach every situation with empathy and honesty.

 

How We Operate

We understand that when you call us, you’re going to be spending hard earned money on our work. We aim to provide an accurate diagnosis the first time which is always backed by a full warranty. It’s also the reason we never charge any service call fees, and offer a price-match guarantee with our larger scale competitors.

Solutions Not Sales

We also take the utmost care to ensure our clients never feel they’re being treated as a commodity. For this reason we aren’t sales oriented. We’re solution oriented.

Unlike the ‘big guys’ our team is under absolutely no pressure to produce sales, upsell or meet a quota. Our only concern is that your issue is repaired well, and in a timely manner. We walk alongside our customers, and explain in plain language what it takes to complete the repair at hand.

Emergency work, leak detection, and water heaters are our calling, and we do whatever is necessary to expeditiously serve our customers–and never a service call fee!